How do I place a Notions order?
Orders are placed using the shopping cart on the Notions page of our web site. Browse through our products which are organized by category. When you find what you like, click "Buy Now". Enter the quantity you wish to receive then click "Update Cart". When you are finished shopping click "Checkout". If you do not have an account with us you will be asked to create one. Ensure your shipping address and e-mail address are correct. Check payment method. We accept credit cards only - Visa, Mastercard and Discover. Click on "Confirm Order".
When we receive your order, a confirmation e-mail is sent to you verifying name, address, quantity and pricing.
To check your order history, click "LOGIN" on the home page and view "My Orders".
How are notions sold?
Notions are sold by the yard or prepackaged. Since our minimum cut on notions (by the yard) is 1 yard, our pricing for notions is sturctured around this measurement. All yardages are sold in continuous pieces in multiples of 1 yard.
Prepackaged notions are sold in manufacturers original dimensions. The dimensions are available on the product specification of the item.
What are shipping charges for Notions?
We ship to the United States only. Orders are shipped within 12 hours of order receipt if not the same day.
Shipping charges are detailed on the Shipping/Returns section of our web site. To access, go to the bottom of the home page and click on Shipping/Returns.
Shipping will be charged for notions. All notions are shipped using the U.S. Postal Service. We have found them to be dependable and the least expensive.
Notions orders may be canceled if we are notified by 9:00 PM EST on the same day of order.
Do you accept returns?
Wingspan Crafts guarantees 100% customer satisfaction. If a notions order does not meet your expectations, return it to us within 30 days for a full refund or exchange. All items must be returned to us in their original condition. Credit will not be issued if the goods have been cut, washed, dyed or changed in any way. A copy of the original packing slip and reason for return must accompany the return for full credit to be issued. Refunds will be issued at the end of each calendar month. Shipping charges are not included in refunds. Please send all returns to:
Wingspan Crafts, P.O. Box 471, Windham, ME 04062.
Are you wondering if it's safe to use your credit card on the Internet?
The answer is YES. Secure Sockets Layer (SSL) encryption scrambles your credit card number when you submit your order, making it completely unreadable as it travels over the Internet. Registered customers can store billing & shipping information on Wingspan Crafts to make shopping easier and faster in the future. We protect all personal information including your name address AND ESPECIALLY your credit card information.
I don't have a credit card, can I still purchase your e-patterns and notions?
Sorry, we only accept payment for e-pattern and notion orders electronically through our website at www.WingspanCrafts.com. Payment can only be made using a credit card - Visa, Mastercard and Discover. We do not accept checks or cash in payment for e-pattern downloads or notions.
Why didn't I receive an order confirmation e-mail?
We will send you an e-mail confirming both e-pattern and notion orders. This confimation e-mail is automated and is sent to the e-mail provided when you placed your order. If you have not received an order confirmation e-mail, two possible reasons are: 1. A typographical error was made while entering your e-mail address. Sign into your account on www.WingspanCrafts.com and double check your account information and spelling; 2. Preferences or e-mail filters on your computer may be blocking our e-mail. You may have to add www.WingspanCrafts.com to your safe sender's list. Double check your software documentation or contact your software provider for troubleshooting ideas.
How can I find out what I've already ordered?
You can easily see previous purchases on Wingspan Crafts by logging into your account and checking "My Orders". lf you've forgotten your username or password, click on Lost Password in the top navigation and fill out the form there.
Am I charged Sales Tax?
A 5% sales tax will apply to Maine residents.
How do I order patterns?
All patterns are ordered through our web site www.WingspanCrafts.com.
Are there delivery charges for patterns?
At Wingspan Crafts there are no delivery charges! All patterns will be sent to any valid mail address anywhere in the world.
Can I change, cancel or delete a pattern order?
Pattern orders placed at www.WingspanCrafts.com cannot be changed or canceled. If, for any reason, you do not receive your pattern, e-mail us and we will do our best to see that you receive your order promptly.
When will I receive my patterns?
Our server sends a confirmation e-mail message to you at the e-mail address you provided at check out. For this reason, it is very important that you enter your correct e-mail address in the check out information! When your order is received at Wingspan Crafts, our customer service department will do it's best to ship on the same day.
Where do the patterns come from?
Independent pattern designers from around the country submit their ideas to Wingspan Crafts. Their ideas are reviewed by a panel of experienced and objective crafters and sewists for readability, clarity of direction and visual presentation. If the pattern is accepted for submission, it appears on the website.
If I have questions about a pattern who do I call?
You will notice on the front cover of each pattern that the designer's name, address, telephone number and e-mail address is included. If you have questions about a pattern, contact them directly.